Use operational data to identify friction in customer journeys and sub-journeys and identify opportunities to improve utility and telecom customer experience and increase digital adoption and self service.
Connect and visualize omnichannel event data within the enterprise to the entire customer journey.
Uncover the interactions and behaviors that lead customers to have an increased propensity for being a detractor vs. a promoter in order to prioritize process improvements for the greatest lift in client delight.
Evaluate the impact that your branch and contact center have on the customer journey with analytics for utilities and telecom companies.
“BryterCX is very easy to work with, has very knowledgeable people, and the mapping analysis and reports give us the tools that we need to understand and improve our customer service processes.”
Director of Customer Program Management, Natural Gas Utility