“Leveraging journey data within BryterCX, we were able to quickly understand the true magnitude of High Bill calls and identified a population to target for Billing Programs.”

Don Hodson, Director of Customer Engagement, Georgia Power

“BryterCX has been very helpful in supporting us on a near daily basis. Gaining a comprehensive view of behavioral changes across different channels along with many variables, they have enabled BPSO to stay focused on our customers’ needs.”

Stefania Villa, Advanced Analytics, Banca Poplare di Sondrio

“Applying BryterCX’s journey analytics has allowed us to drill deeply into critical customer engagement points such as our online and self-service phone platforms. The insights and learnings gleaned from the analysis highlight where our clients encounter pain points, and how we can better serve them.”

John Rovegno, Senior Vice President – Global Operations Analytics, Citi Retail Service