“Leveraging journey data within BryterCX, we were able to quickly understand the true magnitude of High Bill calls and identified a population to target for Billing Programs.”

Don Hodson, Director of Customer Engagement, Georgia Power

“BryterCX allows us to trace the multitude of things a customer does, and given what they do, how it affects the bottom line of our business.”

Lori Bieda, Head Analytics Centre of Excellence, BMO

“Applying BryterCX’s journey analytics has allowed us to drill deeply into critical customer engagement points such as our online and self-service phone platforms. The insights and learnings gleaned from the analysis highlight where our clients encounter pain points, and how we can better serve them.”

John Rovegno, Senior Vice President – Global Operations Analytics, Citi Retail Service