BryterCX Journey Management Suite

Journey Watch gives CX stakeholders a clear picture of their customers' journeys and sub-journeys across all channels. Journey Watch unifies omnichannel customer data across call center, digital, retail and branch, marketing and VOC, allowing CX leaders to measure, monitor and improve customer experience.

With Journey Explore, business analysts can easily drill into all aspects of customer journeys, enabling data-driven decision making on customer experience and operational efficiencies. This easy-to-use tool explores all customer touchpoints, down to singular events, to expose friction points in the customer journey.

For CX leaders tasked with driving significant organizational change, Journey Foundations helps companies in the shift from siloed channels to true customer journey alignment. Journey Foundations combines BryterCX Technology and Consulting Services to help identify journeys, build dashboards, train analysts and identify solutions to improve overall efficiencies, drive revenue, increase customer satisfaction and CSAT scores and reduce operational costs.