Monitor and measure customer journeys to reduce churn, drive revenue and increase customer satisfaction.
Aggregate data from all customer touchpoints and analytics sources, online and off. Easily visualize, measure, monitor and optimize your customer journeys, all with BryterCX’s Journey Intelligence™ solution, IRIS™.
Track metric changes
Uncover what causes customer behavior changes across your channels. Review actionable data to fix issues and optimize your customer experience.
Detect anomalies and alert your team
Proactively respond to customer issues by identifying patterns and attributes that contradict historical behavioral patterns.
Measure impact to the bottom line
Track cost-per-interaction to understand the financial impact of any channel. Evaluate how changes across individual channels impact the entire enterprise.
