Customer Journey Blog: Articles on Data Science & More

Industry

Industry

Financial Services

Utilities & Telecom

Insurance

Solution

Journey Intelligence Platform

Professional Services

Resources

All Resources

White Papers

TEI Report

Blog

Company

About Us

Leadership

Partners

Contact us

Careers

Understanding the Customer Journey Ecosystem, Part 1: Analytics

Written on February 12, 2021. Posted in Blog. 1 Comment

Understanding the Customer Journey Ecosystem, Part 1: Analytics February 12, 2021 For most companies, customer journey management involves a collection of siloed tools and processes that demand extensive resources and provide very little actionable...

Continue reading

Journey Intelligence in Action

Written on February 10, 2021. Posted in Blog.

Journey Intelligence in Action Created byBryterCX in collaboration with J.D. Power January 19, 2021 J.D. Power, one of BryterCX’s valued partners, leverages the BCX journey management suite to help clients identify and define their customer...

Continue reading

How to Make the Case for Getting Your Hands on the Data

Written on January 26, 2021. Posted in Blog.

How to Make the Case for Getting Your Hands on the Data Written by April Israel, Senior Consultant, BryterCX January 26, 2021 As a business owner for the digital channel, how much do you know about the mobile channel’s data and goals? How much...

Continue reading

BryterCX Positioned for Growth in 2021 with new leadership and an AI-enabled Platform, IRIS

Written on January 20, 2021. Posted in Blog, Press Release.

The leader in customer journey analytics and Journey Intelligence™ is set to make an impact in CX in 2021. BryterCX, with over two decades of journey analytics and customer journey science capabilities, released IRIS™, its AI-enabled flagship platform,...

Continue reading

Understanding Journey Intelligence: A CTO’s Perspective

Written on January 19, 2021. Posted in Blog, Customer Experience.

Written by Eric Smith, CTO, BryterCX January 19, 2021 Journey IntelligenceTM helps businesses understand the true journeys of their customers. Traditional analytics programs focus on a particular channel of user behavior. Analysis of cross channel...

Continue reading

Ahead of the Curve Episode 2: Monitoring and measuring customer journeys

Written on September 2, 2020. Posted in Blog, Journey Experts, Videos.

Video Series | Episode 2 Ahead of the Curve Request a free demo Why is it important to monitor and measure customer journeys? In this video, you’ll learn why structuring your business around customer journeys is important. April Israel, a...

Continue reading

Ahead of the Curve Episode 1: Managing customer journeys during COVID-19

Written on August 11, 2020. Posted in Blog, Journey Experts, Videos.

Video Series | Episode 1 Ahead of the Curve Request a free demo Are you leveraging journey analytics during COVID-19? In this episode, you’ll learn how Anthony Aerni, a BryterCX Journey Expert, helps clients use their data to make sizeable...

Continue reading

Italian Bank Expertly Leverages BryterCX Analytics to Heighten its COVID-19 Response

Written on May 7, 2020. Posted in Blog, Case Study, Financial Services Case Study.

Italian Bank Expertly Leverages BryterCX Analytics to Heighten its COVID-19 Response How Journey Analytics Strengthens the Financial Sector During A Crisis Written byJoe Cooper, Sr. Consultant, CSO, BryterCX May 7, 2020 English Italiano Español Drastic...

Continue reading

BryterCX Announces New CEO, Michael L. Torto

Written on May 4, 2020. Posted in Blog, Press Release.

New CEO leads effort to bring innovative solutions to the BryterCX Customer Journey Management Suite Denver, CO– May 4, 2020– BryterCX, the leader in Customer Journey Analytics, announces the appointment of Michael Torto as the Executive Board Member...

Continue reading

Using journey analytics to manage COVID-19 pandemic disruptions

Written on April 8, 2020. Posted in Blog.

Written by Ken Ong, Chief Technology Officer & Journey Data Expert, BryterCX “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” – Sun Tzu, The Art of War The social and business disruptions caused...

Continue reading

1

2

3

4

5

6

Popular topics

Financial services

Customer experience

Utilities

Partners

More resources

White papers

Webinars

Press releases

View all

INDUSTRIES

Banking & Finance

Utilities & Telecom

Insurance

SOLUTIONS

Products

Request Demo

Resources

COMPANY

About Us

Contact us

Careers

Privacy Policy | Contact | Terms and Conditions

© 2021 BryterCX All rights reserved.