Customer Journey Blog: Articles on Data Science & More

ROI of Journey Maturity: What Should You Expect?

Written on April 26, 2021. Posted in Blog.

ROI of Journey Maturity: What Should You Expect? April 21, 2021 Most businesses know the ROI of a good customer experience (CX). Research shows that understanding, managing, and impacting customer journeys is critical for success in today’s customer-centric...

Path to Journey Intelligence Maturity: Part 4 – Enterprise Adoption

Written on April 21, 2021. Posted in Blog.

Path to Journey Intelligence Maturity: Part 4 – Enterprise Adoption April 21, 2021 Stage 4 is the pinnacle of Journey Intelligence, when organizations are able to harness the full power of the journey-centric approach across the enterprise. Enterprise-wide...

Path to Journey Intelligence Maturity: Part 3 – Scale

Written on April 19, 2021. Posted in Blog.

Path to Journey Intelligence Maturity: Part 3 – Scale April 16, 2021 Stage 3 is an exciting time on the road to Journey Intelligence. Siloed departments are beginning to share data, which enables impactful omnichannel insights. Word of your success...

Checklist for Journey Intelligence Maturity

Written on April 16, 2021. Posted in Blog.

White paper A Checklist for Journey Intelligence Maturity What Do You Need to Progress Through the Stages of Journey Intelligence Maturity, from Discovery to Enterprise Adoption What’s inside? Using a progressive approach, enterprises can...

Announcing JourneyIntelligence.com, A Center of Excellence and Thought Leadership

Written on April 14, 2021. Posted in Blog.

JourneyIntelligence.com A Center of Excellence and Thought Leadership April 14, 2021 Journey Intelligence™ is a holistic and empowered view of the customer journey. Trademarked by BryterCX in 2020, this new category in the journey management...

Path to Journey Intelligence Maturity: Part 2 – Launch

Written on April 9, 2021. Posted in Blog.

Path to Journey Intelligence Maturity: Part 2 – Launch April 9, 2021 In Stage 1, you prioritized your data sources and organized the most important (typically digital, mobile, IVR, and agent desktop). In Stage 2, you should continue to clean up...

Path to Journey Intelligence Maturity: Part 1 – Discovery

Written on April 7, 2021. Posted in Blog.

Path to Journey Intelligence Maturity: Part 1 – Discovery April 6, 2021 Being customer journey-centric is not exclusive to multi-billion dollar companies that spend countless resources in consulting and analyst teams. Maybe that was true a decade...

Overcoming Roadblocks to Journey Intelligence: Part 4 – Do Nothing

Written on March 30, 2021. Posted in Blog.

Overcoming Roadblocks to Journey Intelligence: Part 4 – Do Nothing March 31, 2021 Journey intelligence is a holistic view of the customer journey that enables rapid and informed decision-making to improve CX and business outcomes. Traditionally,...

Small Tech Company with Big Heart Wins United Way Spirit of Hope Award

Written on March 30, 2021. Posted in Blog, Press Release.

Crises reveal a great deal about people and organizations. While most turn inwardly out of the instinct for self-preservation and survival, some manage to look beyond at what really matters. Tech innovator BryterCX has led advances in the customer...

Overcoming Roadblocks to Journey Intelligence: Part 3 – Resistance from IT

Written on March 23, 2021. Posted in Blog.

Overcoming Roadblocks to Journey Intelligence: Part 3 – Resistance from IT March 24, 2021 Journey intelligence is a holistic view of the customer journey that enables rapid and informed decision-making to improve CX and business outcomes. Traditionally,...