Customer Journey Management for Telecom
Optimize customer experience to increase revenue, retention and customer satisfaction
By connecting omnichannel data into journeys, it becomes possible to frame business challenges in new ways and find solutions that are otherwise obscured.
Learn how customers have an increased propensity for being a detractor vs. a promoter in order to prioritize process improvements.
Evaluate the impact that your branch and contact center have on the customer journey.
"We can finally trace the multitude of things a customer does – and given what they do – how it affects the bottom line of our business."
Lori Bieda, Head of Analytics Centre of Excellence, Bank of Montreal