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Using journey analytics, financial services organizations are able to see a myriad of customer journey detail. Find out how one bank improved their process and web platforms after evaluating in-depth customer journey data.
Reducing customer service call volume is a frequently cited objective for many businesses. And with a customer base of nearly 100 million subscribers, like that of a major US wireless carrier, those challenges are amplified dramatically.
Most companies think they know what’s happening with their customers. The truth is that customer journey analysis almost always leads to finding the unexpected, empowering companies to see what’s really happening with their customers across channels.