What does reducing customer friction look like for my company?

Resources

Case Studies

CX Success in Utilities

Leading North America Utility Company Enhances Marketing Strategy Focused on Customers Who Fail to Pay Their Bills with BryterCX

CX Success in Banking

Harnessing the Value of Customer Journeys at a Global Financial Services Powerhouse

CX Success in Travel & Hospitality

Customer Journeys Identified Massive Revenue Inefficiencies for One Major International Hotel Chain

White Papers

Dealing with Messy Data

White paper Dealing with Messy Data Get your data organized so you can deliver the kind of customer experience that will revolutionize your business this year. What’s inside? Clients think they can’t build a journey management program until and unless their data is all organized in an accessible taxonomy.The problem is that absolutely no one […]

Overcoming Roadblocks to Data Access: Best Practices

White paper Overcoming Roadblocks to Data Access: Best Practices Get your hands on the data so you can deliver the kind of customer experience that will revolutionize your business this year. What’s inside? In order to build a customer journey management program that will deliver outstanding ROI, you need data. For most enterprises, data exists […]

Demystifying Common Customer Journeys in Telecommunications

White paper Demystifying Common Customer Journeys in Telecommunications Understand the path your customers go through to accomplish a task through Journey Mapping What’s inside? Telecom companies that understand the path their customers go through to accomplish a task and are able to apply journey mapping to create a visual representation of the desired path that […]

Most recent articles

4 Ways COVID Is Transforming Customer Experience Expectations for the Better

4 Ways COVID Is Transforming Customer Experience Expectations for the Better October 07, 2021 We’ve watched over the last year as the pandemic has disrupted businesses across every industry. Companies are having to rewrite the script on CX in light of a new normal where customer expectations and needs have changed considerably and old ways […]

Debunking Myths on Messy Data – Maintaining Data Taxonomy

Debunking Myths on Messy Data – Maintaining Data Taxonomy August 30, 2021 Myth #4 – My data will be too hard to maintain Even if I get my data organized, it will be way too hard to maintain. I don’t have time to download, process, and send batches of data on a daily or weekly […]

3 Most Common Roadblocks in Customer Journey Transformation

3 Most Common Roadblocks in Customer Journey Transformation Written by Joe Cooper, Manager, Professional Services September 09, 2021 You understand the steps to lead your organization on the road of Journey Intelligence and customer-centricity, and you are ready to get started. But what’s the “journey” to journey transformation really like? This article will provide guidance […]

Quizzes

Want to know your company’s Journey Intelligence maturity?

Discover where your company is on the path to journey intelligence and gain insights to deliver ROI at every stage.

What’s your Journey Intelligence IQ?

Journey intelligence enables rapid and informed decision making to improve customer experience and business outcomes. Find out where you stand.

How can I unlock data insights to create meaningful human experiences?

At the core of every interaction with your business is a deep human need. Uncover the secrets to using data insights to foster the kind of customer connections that will take them and your company further this year.

What does reducing customer friction look like for my company?

This is your company’s year to bring journey intelligence in and drive customer journey friction out. Use this quiz to uncover the ways your company can do this with BryterCX.

Our Podcast

Superior customer experience drives business success, but few have unlocked the secret. In this podcast you’ll listen as industry leaders reveal the secret sauce to company-revolutionizing, customer-delighting results, with insights drawn from their personal work leading CX transformation. BryterCX’s very own Chief Revenue Officer David Lambert leads the conversation.

The Total Economic Impact™ of BryterCX

Achieve 321% ROI for your organization

Learn the insights from this study conducted by Forrester Research, Inc.

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