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White Papers

The Path to Journey Intelligence Maturity

White paper The Path to Journey Intelligence Maturity Understanding How Customer Journeys Can Deliver ROI at Every Stage What’s inside? Too many organizations believe that being customer journey-centric is possible only for multi-billion dollar companies that spend tens of millions of dollars in consulting and have analyst teams in the hundreds. Maybe that was true […]

Overcoming Roadblocks to Journey Intelligence

White paper Overcoming Roadblocks to Journey Intelligence What’s inside? Traditionally, understanding customer journeys has been very complex, difficult, and expensive to achieve. But it doesn’t have to be. Help your company embrace journey intelligence by learning the common roadblocks that can arise and how to address them. This white paper will present: The common challenges […]

Journey Intelligence 101

White paper Journey Intelligence 101 What’s inside? Journey intelligence is a holistic view of the customer journey that enables rapid and informed decision-making to improve CX and business outcomes. A philosophy rather than a specific technology, journey intelligence typically includes analytics, mapping, orchestration, and actionable dashboards. This white paper will present: The customer journey ecosystem […]

Most recent articles

Path to Journey Intelligence Maturity: Part 3 – Scale

Path to Journey Intelligence Maturity: Part 3 – Scale April 16, 2021 Stage 3 is an exciting time on the road to Journey Intelligence. Siloed departments are beginning to share data, which enables impactful omnichannel insights. Word of your success is making its way through business units and to executives, as the whole organization becomes […]

Checklist for Journey Intelligence Maturity

White paper A Checklist for Journey Intelligence Maturity What Do You Need to Progress Through the Stages of Journey Intelligence Maturity, from Discovery to Enterprise Adoption What’s inside? Using a progressive approach, enterprises can gain understanding of the end-to-end customer experience to enable rapid and informed decision making and drive an outstanding customer experience. Where […]

Announcing JourneyIntelligence.com, A Center of Excellence and Thought Leadership

JourneyIntelligence.com A Center of Excellence and Thought Leadership April 14, 2021 Journey Intelligence™ is a holistic and empowered view of the customer journey. Trademarked by BryterCX in 2020, this new category in the journey management ecosystem highlights what is possible when companies base their actions on a complete understanding of the customer journey. Journey Intelligence […]

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