BryterCX Announces New CEO, Michael L. Torto
New CEO leads effort to bring innovative solutions to the BryterCX Customer Journey Management Suite
Denver, CO– May 4, 2020– BryterCX, the leader in Customer Journey Analytics, announces the appointment of Michael Torto as the Executive Board Member and Chief Executive Officer. Michael replaces Lenny Nash, former CEO, whose contributions have paved the way for a series of customer journey analytics solutions geared towards helping organizations improve their customer experience programs.
“I am thrilled to join BryterCX and look forward to continuing the development of unique Customer Journey Management solutions that help companies improve their operations,” Michael stated. “As companies seek new ways to improve customer experiences, BryterCX’s software and solutions are positioned to deliver value that far exceeds our competition.”
With over 25 years of experience leading global technology companies, Michael comes with a track record of delivering significant returns to investors. Prior to joining BryterCX, he spent seven years as Chief Executive Officer of Embotics, a leading Cloud Management Software company. As a prior board member and advisor to over ten privately and publicly owned companies, Michael brings a breadth of knowledge and experience to drive business forward.
“With new leadership and the emergence of our updated BryterCX Journey Management Suite later this year, BryterCX is poised to make revolutionary changes to the way enterprises evaluate and improve their customer experience,” says Tim Dalhtorp, COO and CFO at BryterCX. “We’ve been able to quickly adapt to changing business needs and evolve our solutions to drive significant impact for our clients.”
With BryterCX, companies can monitor and measure their true customer journeys against key benchmarks to identify friction and quickly remediate issues to improve customer satisfaction, optimize frontlines and increase self-service completion. BryterCX has helped the world’s leaders in banking, insurance and utilities transition from a siloed focus on channel analytics to enterprise-wide alignment around customer journeys.