More efficient and convenient service can drive new revenue opportunities and protect current revenue. With BryterCX, organizations were able to identify oft- repeated processes, steps that caused confusion or issues, and process flows with unintended incentives.
Reductions in Agent and IVR channel shares
Agent call channel share:
From 23% to 20%
IVR channel share:
From 27% to 29%
15% fewer first contacts
Reduced and avoided transaction confirmation calls to agents.
Yes, I'd like to download my free copy of the study.
Get your report
Take the next step
Request a free product demo
The best way to learn about how to revolutionize your customer service operations is to walk through our platform demos.