More efficient and convenient service can drive new revenue opportunities and protect current revenue. With BryterCX, organizations were able to identify oft- repeated processes, steps that caused confusion or issues, and process flows with unintended incentives.
Reductions in Agent and IVR channel shares
Agent call channel share:
From 23% to 20%
IVR channel share:
From 27% to 29%
15% fewer first contacts
Reduced and avoided transaction confirmation calls to agents.
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