TEI Report

The Total Economic Impact
of BryterCX

A study conducted by Forrester Research, Inc.

Achieve 321% ROI for your organization

KEY FINDINGS

Avoided revenue losses and increased revenue

More efficient and convenient service can drive new revenue opportunities and protect current revenue. With BryterCX, organizations were able to identify oft- repeated processes, steps that caused confusion or issues, and process flows with unintended incentives.

Reductions in Agent and IVR channel shares

Agent call channel share: From 23% to 20%
IVR channel share: From 27% to 29%

15% fewer first contacts

Reduced and avoided transaction confirmation calls to agents.

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