BryterCX is the Customer Journey IntelligenceTM company, providing end-to-end customer journey solutions designed to take your customer experience to the next level. Comprised of journey mapping, monitoring, analytics and orchestration technologies, our flagship platform IRISTM connects your organization’s siloed data into a single, omnichannel view and provides actionable insights in near real time. Powered by two decades of journey expertise and industry-leading processes, we’ve enabled customer-focused organizations to gain significant competitive advantages, unlike any other customer experience solution.
Journey IntelligenceTM is a game-changing philosophy that unifies and simplifies analytics, mapping, orchestration software, and visualization technologies all into one powerful, integrated approach. Companies can make informed choices by truly listening to their customers with rapid and accurate data that allows them to improve their experience and elevate their brand. With Journey Intelligence from BryterCX, companies are able to make improvements to their customer experience and drive better business outcomes by seeing the full picture.
IRISTM is the easy answer for optimizing your customer experience and operating expense. Through machine learning, this AI breakthrough allows you to discover journey insights and opportunities with ease. IRISTM uses proprietary journey scores and patented technology, giving you simple visual metrics and alerts to effortlessly measure, monitor, and manage the health of your journeys. IRISTM works efficiently with aggregated data, even from previously siloed sources, giving you a fast, complete, and accurate picture of your customer journeys.